Make Sure the Problem Is Not in Your Chair

The New York Times has an article up with tips on preventing unintended damage to your laptop.

I was one of the many technical support professionals quoted in the piece, but it’s always fun to see your name in a high profile site like the New York Times. The NYT has a tradition of being very formal when referencing names, making it funny to at least me to see “Mr. Meister of Geek Squad” being referenced.

Avoiding Fake Microsoft Scam Phone Calls and Emails

WTAM 1100 – Geek Squad – September 12th, 2011

There seems to be a rise in the number of phone or email scams falsely using the Microsoft name going around lately. I had a chance to speak to the Wills & Snyder show on Cleveland’s WTAM 1100 Newsradio this morning.

For more information on these scams, and how to protect yourself, visit the Microsoft Safety & Security Center.

Spring Cleaning and Home Computers

WTAM 1100 – Geek Squad Tech Tips for April 25th, 2011

When you start your Spring cleaning routine this year, don’t forget about your technology. Your computers can pick up a lot of dust over the Winter, so clearing out the debris can help your PC’s performance.

I had a chance to talk to Bill Wills from the Wills & Snyder radio show on Cleveland’s WTAM 1100 this morning about the best ways to clean up your desktop, as well as how to the local Geek Squad can give your laptop its annual hardware checkup.

Is Your Home Network Password Secure?

WTAM 1100 – Geek Squad Tech Tips for March 7th, 2011

I spoke to Bill Wills from the Wills & Snyder radio show on Cleveland’s WTAM 1100 this morning about how the proper use of passwords can help protect your home network from intruders.

With laptops, gaming systems, tablet PCs, smartphones and even HDTVs connecting to the Internet, a wireless network has become a must-have for most houses. Much like you make sure that your front door is locked, you need to keep your network protected from unwanted visitors as well.