I created this video for Best Buy’s “Unleash Your Inner Director” contest for employees to send a short video explaining how they reach out to customers to help them with their technology issues.

Twelpforce is Best Buy’s “Twitter Helpforce”, which I’ve been a part of since launch, and have sent out over 1,900 tweets for already. It’s been an awesome experience so far, which is why I knew instantly that it would be the subject of my entry.

Over the weekend, I lost my beloved iPhone to an inopportune 4 foot drop onto hard concrete. The case I had the phone in protected the outside of the phone reasonably well, as there’s not an external dent, nick or scratch anywhere on phone. However, the impact shook something up, because now the LCD display isn’t working at all.

Because of the accident, I decided to see just how long I could last without my little portable computer substitute.

I lasted 3 days.

Yes, I upgraded to a shiny new 32GB iPhone 3GS. Only this time, I made sure to purchase it through Best Buy so that I could get accidental damage coverage to prevent another long, dark weekend of iPhone withdrawal.

I had an opportunity to speak to Fox 8 News in Cleveland awhile back about how job hunters can clean up their online profiles via social networking sites like MySpace, Facebook or Twitter. Here’s the video …

My advice:

• Privatize Your Profile – Set your Facebook profile to private and enable “Protect my updates” in Twitter. This requires potential recruiters to get your approval before they can access your updates.
• Check Your Content – Take a look at the photos, text and comments on your page through the eyes of a potential employer. Remove any negative references to past employers and/or frustrations with work. Don’t forget that poor grammar and high amounts of slang can also work against you.
• Google Yourself – Once you’ve cleaned up your online presence, run searches on your name on Google, Yahoo and Bing in order to check for any remaining negative content that may still be seen by potential employers.